Terms and Conditions

Effective Date: Jan 1, 2025

By accessing this website or engaging with Priority One Air Conditioning & Heating (“we,” “us,” or “our”), you agree to the following terms and conditions. These terms apply to your use of our website, services, and any communication you may receive from us, including via phone, email, or text message (SMS/MMS).

1. Brand Identity

Priority One Air Conditioning & Heating is a licensed HVAC company serving the Coachella Valley and surrounding areas, offering air conditioning, heating, plumbing, and related services.

2. Types of Messages You May Receive

By opting in to communications from Priority One Air Conditioning & Heating, you agree to receive messages related to:

  • Appointment confirmations and reminders
  • Service scheduling and updates
  • Emergency service notifications
  • Customer support and billing-related messages
  • Promotions, discounts, and service announcements
  • Seasonal or maintenance tips

3. Message Frequency

Message frequency will vary depending on the nature of your inquiry or service.

Examples include:

  • Up to two messages per appointment
  • Occasional promotional texts (no more than 3 per month)
  • Service reminders based on the equipment in your home

You can opt out at any time (see Section 6 below).

4. Message and Data Rates Disclosure

Standard message and data rates may apply depending on your mobile carrier and plan. You are solely responsible for any costs incurred by receiving messages from us.

Carriers are not liable for delayed or undelivered messages

5. Contact Information & Support

For support or questions about your communications with Priority One:

6. Opt-Out Instructions

You may opt out of receiving text messages from us at any time:

  • Reply STOP to any message to unsubscribe

  • Contact us directly via phone or email to update your preferences

Please note that opting out may affect your ability to receive important service notifications or appointment reminders.

Website Content Use Policy and Third-Party Links

All content on our website is the property of Priority One and may not be reused, reproduced, or distributed without our written consent. We are not responsible for third-party content or external links accessed through our site.

8. Disclaimer

All services are provided as-is and availability may vary. We reserve the right to update our terms and conditions at any time. Continued use of our website or services implies your acceptance of any revised terms.