Priority One Privacy Policy: How We Protect Your Data

Effective Date: Jan 1, 2025

Priority One Air Conditioning & Heating (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or engage with our services, including communications via phone, email, or text message (SMS/MMS).

Information We Collect

We may collect the following types of information when you interact with us:

Personal Information: Name, phone number, email address, home address, and service-related information you provide via contact forms, service requests, or during communications with our team.
Communication Data: Records of text messages, phone calls, or email communications with us, including opt-in status for messaging campaigns.
Usage Data: Non-personal data such as IP address, browser type, pages visited, and time spent on our website (via cookies or analytics tools).

How We Use Your Information

Your information may be used to:

Respond to inquiries and provide customer support
Schedule, confirm, or manage service appointments
Send service reminders, updates, or promotional offers
Improve our website and customer experience
Comply with legal obligations and protect against fraud

Data Sharing & Protection

We do not sell or rent your personal information to third parties for marketing purposes. We may share data only in the following circumstances:

With trusted service providers who assist in operating our business (e.g., payment processors, CRM platforms), bound by confidentiality agreements
As required by law, subpoena, or government request
To protect our legal rights, users, or public safety

We implement appropriate technical and organizational security measures to safeguard your information.

Communication & Opt-Out Rights

By submitting your information via our website or otherwise engaging with us, you consent to receive communication from Priority One via:

Opt out of marketing emails at any time
Phone
Email
Text message (SMS/MMS)

SMS / Text Message Program

Priority One Air Conditioning and Heating, Inc. operates an SMS messaging program to communicate with customers regarding service appointments, customer support, and promotional offers.

How You Opt In

You may opt in to receive SMS messages by completing the contact form at https://priorityonepd.com/contact-us/ and checking the consent checkbox confirming you agree to receive text messages from Priority One. Consent is not a condition of purchase or service.

Message Types

We send two types of SMS messages:

Transactional messages: Appointment confirmations, scheduling updates, service reminders, and responses to support inquiries.
Promotional messages: Seasonal offers, discounts, and service announcements.

Each message type requires separate, explicit consent. Marketing consent is not combined with transactional consent.

Message Frequency

Message frequency varies based on your interactions with us. You may receive occasional promotional messages and transactional messages as needed related to your service requests.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any message. You will receive a single confirmation message and no further texts will be sent. For help, reply HELP to any message or contact us at contactus@priorityonepd.com.

No Third-Party Sharing

Your phone number and SMS consent will not be sold, rented, or shared with third parties for their marketing purposes.

Message and data rates may apply. You may opt out of communications at any time by:

Text: Replying “STOP” to any text message
Email: Clicking the “unsubscribe” link at the bottom of marketing emails
Phone: Calling us at (442) 227-0535
Email: Contacting us at contactus@priorityonepd.com

Your preferences will be respected, and you will be promptly removed from non-essential communications.

Cookies and Website Analytics

We use cookies and third-party analytics tools to enhance your experience on our site. You may accept or decline cookies when prompted. You can also disable cookies through your browser settings.